A draft plan has been placed on public exhibition that looks at five key areas where council could improve its delivery of services to Maitland residents.

These include providing fast, friendly and personalised service, delivering what citizens want, improving staff knowledge and training, and ensuring that council is always ready to listen, learn and improve. 

The draft plan introduces a range of initiatives to improve these five key areas, such as the development of a new website, looking into council’s hours of operation, streamlining internal processes, improving training and setting performance targets. 

Council’s strategy and performance executive manager Leah Flint said the new plan was aimed at making interactions with council easier for Maitland citizens.

“Council has a strong record of customer service and we want to build on this with our new approach,” she said.  It’s vital that we understand the preferences of a broad range of our citizens as we move forward, particularly with new technologies.”

Visit maitlandyour say.com.au to lodge feedback on the plan.