Lochinvar woman Bernie Heald gives evidence to Financial Services Royal Commission after experience claiming insurance through Suncorp after 2015 superstorm

By Nick Bielby
Updated September 20 2018 - 7:50pm, first published 4:00pm
'Like pulling teeth': Bernie Heald of Lochinvar with her husband Bruce and their children Logan, 17, and Aleena, 11. Ms Heald gave evidence to the Financial Services Royal Commission in Melbourne on Thursday. Picture: Jonathan Carroll
'Like pulling teeth': Bernie Heald of Lochinvar with her husband Bruce and their children Logan, 17, and Aleena, 11. Ms Heald gave evidence to the Financial Services Royal Commission in Melbourne on Thursday. Picture: Jonathan Carroll

A Hunter family lived with the sound of cracking bricks for two years, in a house damaged by a natural disaster, after their insurance company offered them less than five per cent of what they were ultimately entitled to, a Royal Commission has heard.

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