Travel giant agrees to reimburse thousands for cancelled holidays, but questions linger

By Kate Benson
May 8 2020 - 4:00pm
FIGHT: Customers say the fight is far from over for customers trying to deal with cancelled travel as a result of COVID-19.
FIGHT: Customers say the fight is far from over for customers trying to deal with cancelled travel as a result of COVID-19.

Flight Centre's decision to abandon its policy of charging customers seeking refunds for travel cancelled due to the COVID-19 pandemic has raised more questions than it answers for many clients.

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