Starting Monday, independent research company IRIS Research will be contacting a representative sample of residents using randomly selected phone numbers to participate in a 20 minute survey.

The survey aims to find out what facilities and services residents use or don't use and to understand why that is the case.

It builds on the results of council's biennial Community Survey undertaken in December last year.

General Manager, David Evans said the survey will generate new insights that will help inform future service design, delivery and communication.

"We know from our Community Survey that overall, our community is consistently satisfied with council, our services and the way we manage our community's assets," he said.

"We want to take this one step further and find out how our residents use our facilities, what services they may not use but notice and value as they go about their lives, and their preferences for communicating with and receiving information from council.

"This will allow us to take an increasingly customer-centric approach to service design and delivery, leaving us better informed, which will help us plan and continue to meet the evolving needs of our growing community," Mr Evans said.

Residents can expect to receive a call in the afternoon or evening on weekdays and between 10am and 4pm on Saturdays and are strongly encouraged to participate.

"The caller may ask to speak to a person of a particular gender or age group to ensure we capture a sample that represents our community make up,"' Mr Evans said.

The results of the survey will be reported back to council and the community in the coming months.

For more information on Council's Community Survey program, visit maitlandyoursay.com.au