Frustrated by "years" of slow and inconsistent service, a group of Aberglasslyn residents are calling on the National Broadband Network (NBN) for answers.
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The group of fed-up Peppertree Circuit homeowners say they have been battling with the "unreliable and slow" service since its installation, all while their neighbours enjoy high speed internet infrastructure.
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Local David Sales said the residents were told NBN would be a superior service to ADSL connections, but it had failed to deliver.
"We've been waiting over four years. The least NBN could give us is Fibre To The Curb (FTTC) or even better Fibre To the Premises (FTTP)," he said.
"I am told via people in NBN, this street is under Project Fusion, but that really doesn't help when they will not give us any time frame of when they will fix it up.
"We are paying for a service that we aren't receiving."
Mr Sales has been collecting data from affected residents which saw the speeds drop to as low as eight megabytes per second.
"We just want to know what's going on and when it's going to happen," he said.
Mr Sales added there were several other streets in the Aberglasslyn and Rutherford area experiencing the same issues.
In August 2019, the ACCC's sixth Measuring Broadband Australia report found 12.4 per cent of consumers continue to experience underperforming services that rarely come close to reaching their maximum plan speed.
For mother of three Bec Edge, the lack of connection is a nightmare with the family forced to hotspot off their mobile phones and constantly reset the modem.
"My internet supplier says I can reach the minimum but I can't. I've done multiple speed checks. It would be nice to pay for something that you get, " she said.
"I have a 10-year-old who needs the internet to do his homework."
The national broadband network was rolled out in Aberglasslyn in 2016.
Mr Sales said that after our years of waiting, all the residents want is information about when the connection will be fixed.
"It's really frustrating," Mr Sales said. "We feel like we are banging our heads against the wall.
"We are under Project Fusion so it will be fixed, but we just want a time frame.
"Everyone would be cool if we had an idea of when and what technology they are going to give us."
When contacted by The Mercury, a spokesperson for the National Broadband Network said: "We apologise to residents who are experiencing any issues with their service".
"If residents are experiencing issues with speeds or dropouts, it is important they contact their retailer who should be able to run tests to determine the cause of the problem," the spokesperson said.
"If they cannot solve the problem they will contact us and we will investigate for them to get to the source of the problem."
