Five years down the track and her business Preah Ko has not only endured a troubled retail environment and shops closing down around it, but grown more successful each year.

While The Mercury's Levee series has told a lot of stories of misfortune, Preah Ko has bucked the trend and will celebrate its fifth birthday on Friday. What started out as a single space offering crystals, salt lamps and all things spiritual, has since expanded into two shop fronts with a loyal band of customers.

Ms Williams said the returning trade was aided by a rewards program set up for online and in store purchases.

But Ms Williams said online sales only counted for about 10 per cent of their sales, with many visiting the High Street store not just for the products, but for the smells, sights and atmosphere.

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"People just love the energy of the shop," she said. "It's a little escape for them.

"We have a few ladies who come in on their lunch break and just chill out.

"I love the kids too. They come in and say this is their favourite shop, and I think 'hmm even over the toy shop?" Ms Williams said with a smile.

And the name of the shop derives from a similar feeling Ms Williams experienced when on holiday in Cambodia.

Preah Ko is a temple just outside of Siem Reap that she visited with her family on Christmas Day in 2014.

"Just the energy of it was amazing. This little girl came and sat next to me, she didn't say anything, she just sat with me for about 10 minutes," Ms Williams said. There's even a picture of the girl on a wall in the shop to this day.

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Ms Williams has tried to share that feeling with all who visit her store since. She said they had customers from as far away as England and The Netherlands who visit when they're in the country.

And despite several business vacating the mall precinct in recent times, Ms Williams continues to use The Levee space to her advantage.

The business makes its own candles downstairs at the store and offers readings and workshops upstairs.

"I love having a shop on the river," Ms Williams said.

"And I like the little community that [The Levee] is.

"There's different shops, it would be nice if there were a few more but I think it's lovely here."

Preah Ko will celebrate its fifth birthday with a VIP night on Thursday where there will be nibblies, a sale and prizes.